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Online Consultation · Instant Response
Every Inquiry
Gets Our Full Attention
From first inquiry to after-sales support, the Zhengrui team responds within 24 hours, providing professional, efficient, end-to-end service to customers worldwide.
400-826-1219
zrtools@163.com
Address: No. 162, Yuegui South Road, Xicheng Street, Yongkang City, Zhejiang Province
Mon – Sat · 08:00 – 18:00
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From Inquiry to Delivery
In Just Five Steps
We have optimized every step of our service to ensure your needs receive a precise response in the shortest time possible.
01
Submit Requirements
Tell us your product requirements, specifications and purchase quantity via the form, phone or email.
Only 2 Minutes
02
Proposal & Quotation
Professional engineers assess your requirements and provide detailed technical proposals and quotations within 24 hours.
Within 24 Hours
03
Sample Confirmation
Free samples provided for your testing and verification, ensuring the product fully meets your requirements.
3 – 7 Days
04
Manufacturing
Fully automated production lines start manufacturing, with real-time quality inspection ensuring every product meets standards before shipment.
15 – 45 Days
05
Logistics & Delivery
Supports multiple trade terms including FOB, CIF and DDP, with a global logistics network delivering directly to your destination.
Global Delivery
Frequently Asked Questions
If your question is not listed above, feel free to contact us anytime — our team will get back to you within 24 hours.
01What is the minimum order quantity (MOQ)?
The MOQ for standard products is 100 pieces, while for customized OEM products, it varies from 300 to 1000 pieces depending on the complexity of the process. For first-time collaborations, the MOQ can be appropriately relaxed, and small-batch trial orders are supported, allowing you to fully verify product quality before placing additional orders.
02How long does it take from placing an order to shipping?
Regular in-stock products will be shipped within 3 days. Custom-made products typically have a production cycle of 15 to 45 days, depending on order volume and complexity. We offer expedited production services, which can shorten delivery time by more than 30%; please contact our sales team for details.
03Can you customize the brand logo and packaging?
Fully supported. We offer a one-stop customization service from product silkscreen printing and laser engraving to complete packaging design. Our design team can create a custom packaging solution based on your brand image. The sampling period is approximately 5 to 7 days, and mass production can begin after confirmation.
04What is the product's warranty policy?
All products come with a 12-month standard warranty. During the warranty period, we offer free repair or replacement services for any malfunctions caused by product quality issues. We also provide lifetime technical support and spare parts supply to ensure the long-term stable operation of your tools and equipment.
Ready to Get Started?
Contact Us Now
Whether it's product inquiries, technical support or a factory tour, we are always at your service.
400-826-1219